Frequently Asked Questions
Everything you need to know about shopping with Imminence.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take between 7-14 business days depending on the destination.
How do I return an item for an exchange or refund?
We offer a 30-day return policy for all unworn items with original tags attached. Simply access our online portal to generate a prepaid return label and choose between a full refund or store credit.
How can I ensure I am ordering the correct size?
Every product page includes a detailed 'Size & Fit' guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the most accurate fit.
Are your materials sustainably sourced?
Yes, Imminence is committed to ethical fashion. We prioritize organic cotton, recycled polyesters, and work exclusively with manufacturers who adhere to fair labor standards.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer 'Buy Now, Pay Later' options through Klarna and Afterpay.